Privacy policy
This policy explains which data Diamond Player (the app, customer portal and reseller/admin panels) processes, why, and what your rights are under the GDPR.
| Provider | Diamond Player |
|---|
1. What the app is
Diamond Player is a media player. It does not contain or provide any channels, movies, series or other content. You add a playlist from a provider of your choice.
2. Data we process
| Data | Purpose |
|---|---|
| MAC address (generated by the app) and device key | Identify your device and link your subscription |
| Hashed device ID, device model, app version | Prevent repeated free trials; updates and support |
| IP address and time of last use | Security, abuse prevention, troubleshooting |
| Playlist details you enter (name, server URL, username, password or M3U link) | Load the playlist on your device |
| Subscription details (trial, expiry date, reseller) | Manage your subscription |
| Resellers/admins: username, email, IP address in the audit log, purchases | Account, security and bookkeeping |
We do not collect what you watch. Favourites, watch progress, hidden channels and the parental PIN are stored only on your device.
3. Sharing
- Your reseller can see the MAC address, status and playlists of devices they activated, in order to support you.
- Your playlist provider: your device connects directly to the server you entered; their own privacy policy applies.
- Weather: your IP address is used to determine an approximate city via ip-api.com, and the forecast is fetched from Open-Meteo.
- Contact form and reseller application on the website: your name, e-mail address and message, only to answer you. Deleted on request.
- Hosting is provided by a hosting company under security agreements.
We never sell your data and use no ads or trackers.
4. Retention
Device data is kept while the device is in use. Devices without a valid licence that have not been used for 12 months are deleted automatically (blocks for abuse are kept longer). Backups are deleted after 14 days. Payment records are kept for 7 years for tax purposes.
5. Your rights
You may request access, correction or deletion of your data and object to processing. You can edit or delete playlists yourself in the customer portal (https://diamond-player.net/portal/). For other requests contact us and include your MAC address. You may also lodge a complaint with your data protection authority.
6. Children
The app is not directed at children under 16. Parents can enable PIN-protected parental control.